Frequently Asked Questions (FAQ)

Below is a comprehensive FAQ for TimeCapsule, a secure and private digital will service designed to help you safeguard and share important information, personal messages, and unfulfilled wishes with your loved ones. This FAQ addresses common questions about security, functionality, privacy, account management, and more, providing detailed answers to ensure you fully understand how TimeCapsule works and how it protects your legacy. Based on the provided JSON data and previous responses, we’ve compiled 15 detailed questions and answers to cover all aspects of the service.

1. What is TimeCapsule, and what does it do?

Answer: TimeCapsule is a secure, private digital will service that allows you to create, encrypt, and store important information, such as financial details, personal messages, document locations, and unfulfilled wishes, to be delivered to designated recipients when you can no longer express them yourself. Using end-to-end encryption, customizable trigger conditions, and a user-friendly interface, TimeCapsule ensures your legacy is preserved and delivered reliably, giving you peace of mind in the face of life’s uncertainties.

2. How does TimeCapsule ensure my information is secure?

Answer: TimeCapsule uses end-to-end encryption to protect your sensitive information. Your data is encrypted on your device before being transmitted to our servers, and only recipients with the correct password can decrypt it. Even TimeCapsule’s system administrators cannot access your encrypted content. Additionally, we comply with GDPR and CCPA standards, employ secure email transmission protocols (e.g., TLS), and maintain a 99.9% uptime guarantee to ensure reliable and secure delivery.

3. How does TimeCapsule prevent accidental delivery of my will?

Answer: TimeCapsule’s smart time control system includes periodic confirmation emails with an “I’m OK” button to verify your status. You can customize the frequency (e.g., weekly, monthly, or quarterly) and the number of consecutive missed responses (e.g., 2 or 3) before the system notifies your recipients. Only if you fail to respond to multiple confirmation emails will the system assume you’re unable to act and send notifications, preventing premature delivery.

4. How do recipients access my digital will?

Answer: When trigger conditions are met (e.g., multiple missed confirmation emails), TimeCapsule sends individual notification emails to your designated recipients. These emails include instructions to access the will and a password hint you created (e.g., “The place we first met”). Recipients must enter the correct password to decrypt the will’s contents. For added reliability, you can specify multiple recipient email addresses to ensure access even if one email is unavailable.

5. How do I create a password hint, and why is it important?

Answer: A password hint is a clue or reminder you create when setting up your will, designed to help recipients recall the correct password without storing it in plain text. For example, you might use “The last page of my diary” or “Our shared secret.” The hint is crucial because TimeCapsule does not store your password, and lost passwords cannot be recovered. A well-crafted hint ensures recipients can access your will while maintaining security.

6. Can I modify or delete a will after creating it?

Answer: Yes, you can log in to your TimeCapsule account at any time to modify or delete existing wills. You can update the content, change recipients, revise password hints, or adjust trigger conditions. If you need to edit a will, you’ll need the original password to decrypt and modify the content. We recommend regularly reviewing your wills to ensure accuracy and relevance.

7. What happens if I forget my password?

Answer: TimeCapsule does not store your password, as it’s used for client-side encryption. If you forget your password, the encrypted content cannot be accessed by anyone, including TimeCapsule’s staff. To prevent this, create a memorable password and a clear password hint that you and your recipients can understand. For ultra-sensitive information, we recommend recording it on paper and guiding recipients to its location via the digital will.

8. What types of information can I include in my TimeCapsule will?

Answer: TimeCapsule supports a wide range of use cases, including:

Financial Information: Bank accounts, investment portfolios, digital assets, and passwords.

Personal Wishes: Heartfelt messages, apologies, or hopes for loved ones.

Important Documents: Locations of property deeds, insurance policies, or legal wills.

Unfulfilled Wishes: Dreams or tasks you want your family to complete on your behalf. You can include rich text and images to create detailed and personalized wills, with no limit on the number of documents you create.

9. Does a TimeCapsule will have legal effect?

Answer: TimeCapsule does not guarantee that digital wills created on the platform have full legal effect. Our service is designed to back up and transmit encrypted information to recipients at the appropriate time. For legally binding wills, we recommend consulting a legal professional and creating a physical will. You can use TimeCapsule to guide recipients to the location of your legal will or other important documents.

10. What are the subscription plans, and how do they differ?

Answer: TimeCapsule offers three subscription plans: Monthly, Annual, and Lifetime. All plans include identical features, such as end-to-end encryption, unlimited legacy documents, rich text support, and priority customer support. The only difference is the payment frequency and duration:

Monthly: Flexible for short-term needs, billed monthly.

Annual: Saves 16% compared to monthly billing, offering year-round access.

Lifetime: A one-time payment for permanent access, the most cost-effective option. All plans come with a 30-day unconditional money-back guarantee. For pricing details, visit https://hnw.email/en/pricing.

11. Can I change my subscription plan at any time?

Answer: Yes, you can upgrade from a Monthly to an Annual or Lifetime plan at any time, with the remaining value of your current plan prorated. Downgrading requires waiting until your current subscription period ends. You can manage your subscription through the Profile section of your account, where you can also cancel or renew your plan.

12. How does TimeCapsule handle recipient email accessibility issues?

Answer: To ensure your will reaches your recipients, TimeCapsule allows you to specify multiple recipient email addresses for each will. If a primary recipient cannot access their email, alternative recipients can still receive the notification. Additionally, we recommend sharing password hints with trusted individuals who can assist recipients if needed. If an email is not received, recipients can check their spam or junk folders or contact our support team.

13. How secure is the login process for my TimeCapsule account?

Answer: TimeCapsule uses a password-less login system for enhanced security. When you log in, we send a time-sensitive login link to your registered email address. This link can only be used in the browser where the request was initiated, reducing the risk of unauthorized access. If you don’t receive the email, check your spam folder or request a resend. This system eliminates the need to remember passwords while maintaining high security standards.

14. What happens if my membership expires?

Answer: If your membership expires, you’ll receive a notification in the Profile section of your account, along with a membership expired warning. You can renew your subscription to continue accessing premium features, such as creating and managing wills. If you don’t renew, your existing wills remain stored but cannot be edited or accessed until you reactivate your account. Lifetime plan users have permanent access without expiration.

15. How does TimeCapsule ensure reliable delivery of my will?

Answer: TimeCapsule guarantees 99.9% system uptime, ensuring that confirmation emails and recipient notifications are sent reliably. Our infrastructure includes redundant systems to prevent disruptions, and all communications are sent over secure channels (e.g., TLS for emails). The smart time control system ensures that notifications are only sent when trigger conditions are met, providing dependable delivery when it matters most.

16. Can I provide feedback to improve TimeCapsule?

Answer: Absolutely! TimeCapsule values user feedback and suggestions. You can submit feedback through the Feedback section of the platform, accessible via your account. Simply provide your email address and a message (up to a specified character limit) detailing your suggestions or concerns. Our team reviews all feedback to enhance the platform and ensure it meets your needs.

17. What should I do if I encounter an error while using TimeCapsule?

Answer: TimeCapsule’s platform includes robust error handling to guide you through issues. Common errors, such as “Invalid email address,” “Password too short,” or “Decryption failed,” are accompanied by clear messages to help you resolve the problem. If you encounter persistent issues (e.g., “Failed to create will” or “Failed to fetch will data”), contact our priority customer support team via the Feedback page for assistance.

Conclusion

TimeCapsule is designed to provide a secure, reliable, and user-friendly platform for creating and managing digital wills. From end-to-end encryption and smart time control to flexible subscription plans and comprehensive support, we strive to address all your concerns and ensure your legacy is protected. If you have additional questions or need personalized assistance, please visit our Feedback page or explore the platform at https://hnw.email/.

Last Updated: May 22, 2025