Privacy Policy

At HNW.email, we protect your privacy and secure your personal information. As a digital will service, we understand the sensitive nature of your data, including financial details and personal messages. This Privacy Policy outlines how we collect, use, store, and protect your information. By using HNW.email, you agree to these practices. Contact us via our Feedback page with questions.

1. Scope

This policy applies to all HNW.email users accessing services through https://hnw.email, our website, or mobile applications (iOS and Android). It covers account creation, digital will creation, and service usage, complying with GDPR and CCPA regulations.

2. Information We Collect

We collect only minimum necessary information:

Personal Information:

Email address for account creation, passwordless login, confirmations, and recipient notifications

Recipient email addresses for will delivery

Optional recipient labels (e.g., "My wife," "My son")

Feedback information when submitted

Sensitive Content:

Digital will content encrypted on your device using end-to-end encryption before transmission

Password hints stored separately to help recipients decrypt content

Non-Personal Information:

Anonymized usage data for service improvement

Basic device information for compatibility

What We DON'T Collect:

Encryption passwords (used only for client-side encryption)

Unnecessary personal data beyond service requirements

3. How We Use Your Information

Your information is used solely to provide our digital will service:

Account Management: Email-based passwordless authentication

Will Creation & Delivery: Store and deliver encrypted wills based on trigger conditions

Status Verification: Send "I'm OK" confirmation emails

Recipient Notifications: Notify designated recipients when triggers activate

Support: Respond to feedback and inquiries

Improvement: Analyze anonymized data to enhance platform performance

4. Security Protection

We employ industry-leading security measures:

End-to-End Encryption:

All sensitive content encrypted on your device before transmission

Only recipients with correct passwords can decrypt content

HNW.email staff cannot access encrypted data

Passwords never stored on servers

Secure Systems:

TLS encryption for all communications

Time-sensitive login links for browser security

Smart confirmation mechanism with customizable frequency

99.9% uptime guarantee with redundant systems

Regular security updates and proactive monitoring

Data Minimization:

Collect only necessary information

Recommend storing ultra-sensitive data on paper, referenced in digital will

5. Information Sharing

We don't share personal information except:

Recipient Notifications: Individual emails to designated recipients with access instructions

Legal Requirements: Minimum disclosure when legally required, with user notification where permitted

Service Providers: Trusted third-parties for email delivery, bound by confidentiality agreements

6. Your Rights

You maintain full control over your information:

Access & Modification:

View, modify, or update wills, recipients, and settings anytime

Contact support to update account email

Deletion:

Delete wills or entire account permanently through Dashboard

Expired subscriptions retain data until renewal (Lifetime users have permanent access)

GDPR & CCPA Rights:

Access your personal information

Correct inaccurate data

Request data deletion

Restrict data processing

Data portability in machine-readable format

Opt-out of non-essential processing

7. Data Retention

Active Accounts: Data retained while account active or needed for service

Expired Accounts: Data stored but inaccessible until renewal

Deleted Data: Permanently removed from servers

Anonymized Data: May be retained indefinitely for analytics

8. Cookies

We use cookies for platform functionality. Our Cookie Policy at https://hnw.email details:

Essential cookies for authentication and sessions

Analytics cookies for anonymized usage data

Preference cookies for user settings

Manage preferences through browser settings. Disabling essential cookies may impact functionality.

9. Children's Privacy

HNW.email is not intended for users under 18. We don't knowingly collect children's information. If discovered, we immediately delete such data. Report suspected child usage via Feedback.

10. International Transfers

Data may be transferred globally to servers outside your country. All transfers comply with privacy laws through safeguards like standard contractual clauses and encryption. Using HNW.email constitutes consent to such transfers with maintained protections.

11. Third-Party Links

Our platform may link to external websites. We're not responsible for their privacy practices. Review their policies before sharing information.

12. Security Incidents

In case of data breaches, we'll notify affected users and authorities within legal timeframes (72 hours under GDPR). We'll immediately mitigate breaches and provide protection guidance.

13. Policy Changes

We may update this policy for legal or feature changes. Significant changes will be communicated via email or website notice. Updates take effect upon posting with revised "Last Updated" date.

14. Contact Information

For questions or requests regarding this policy:

Website: Feedback

Support: Use platform's Contact/Feedback section

Email: Submit through support portal

Our priority support team assists with privacy concerns and data rights.

15. Your Responsibilities

To ensure security:

Choose strong, memorable encryption passwords with clear hints

Use secure email accounts and check spam folders

Regularly update wills and recipient information

Consult legal professionals for binding wills

Conclusion

HNW.email protects your privacy through end-to-end encryption, strict policies, GDPR/CCPA compliance, and 99.9% uptime. We minimize data collection, empower user control, and maintain transparency to earn your trust in planning your digital legacy. Visit https://hnw.email/ to learn more.