Privacy Policy

Last Updated: May 22, 2025

At TimeCapsule, we are committed to protecting your privacy and ensuring the security of your personal information. As a secure and private digital will service, we understand the sensitive nature of the data you entrust to us, including financial details, personal messages, and unfulfilled wishes. This Privacy Policy outlines how we collect, use, store, and protect your information, as well as your rights regarding your data. By using TimeCapsule, you agree to the practices described in this policy. If you have any questions, please contact us via our Feedback page.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users of the TimeCapsule platform, including those accessing our services through https://hnw.email, the TimeCapsule website, or our mobile applications (iOS and Android). It covers the collection, processing, storage, and sharing of personal information related to account creation, digital will creation, and service usage. This policy complies with global privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

TimeCapsule collects only the minimum information necessary to provide our digital will service. The types of data we collect include:

2.1 Personal Information

Email Address: Required for account creation, password-less login, sending confirmation emails, and notifying recipients when trigger conditions are met.

Recipient Email Addresses: Provided by you when creating a digital will to specify who should receive notifications and access your encrypted content.

Recipient Remarks: Optional labels (e.g., “My wife,” “My son”) to help you organize recipient information.

Feedback Information: If you submit feedback, we collect your email address and message content to respond to your inquiries or suggestions.

2.2 Sensitive Content

Digital Will Content: Information you include in your will, such as financial details, personal messages, document locations, or unfulfilled wishes, is encrypted on your device using end-to-end encryption before being transmitted to our servers. This content is stored as ciphertext and is inaccessible to TimeCapsule staff.

Password Hints: Clues you create to help recipients recall the decryption password (e.g., “The place we first met”). These hints are stored separately from the encrypted content and are only sent to recipients when trigger conditions are met.

2.3 Non-Personal Information

Usage Data: We may collect anonymized data about how you interact with our platform, such as page visits, feature usage, or error logs, to improve our services and user experience.

Device Information: Basic information about your device (e.g., browser type, operating system) to ensure compatibility and optimize performance.

2.4 Information We Do Not Collect

Passwords: The passwords you use to encrypt your digital will are not stored on our servers. They are used solely for client-side encryption and decryption.

Unnecessary Personal Data: We do not collect sensitive personal information beyond what is required for the service, such as your full name, address, or financial details, unless you choose to include such information in your encrypted will.

3. How We Use Your Information

TimeCapsule uses your information solely to provide and improve our digital will service. Specific uses include:

Account Management: Your email address is used to create and authenticate your account via our password-less login system, which sends a secure login link to your inbox.

Digital Will Creation and Delivery: Your email address, recipient email addresses, and encrypted will content are used to create, store, and deliver your digital will according to your specified trigger conditions. Password hints are sent to recipients to facilitate decryption.

Confirmation Emails: We send periodic confirmation emails with an “I’m OK” button to verify your status and prevent premature delivery of your will.

Recipient Notifications: When trigger conditions are met (e.g., multiple missed confirmation emails), we send notifications to your designated recipients with instructions to access your will and the associated password hint.

Feedback and Support: If you submit feedback or contact our support team, we use your email address and message content to respond and address your concerns.

Service Improvement: Anonymized usage data helps us analyze platform performance, identify bugs, and enhance features to improve your experience.

4. How We Protect Your Information

TimeCapsule employs industry-leading security measures to safeguard your data and ensure your privacy. Our protective measures include:

4.1 End-to-End Encryption

All sensitive content in your digital will is encrypted on your device using a password you set before being transmitted to our servers.

Only your designated recipients with the correct password can decrypt the content. TimeCapsule staff, including system administrators, cannot access your encrypted data.

Passwords are not stored on our servers, and password hints are sent separately to recipients to maintain security.

4.2 Secure Transmission

All communications, including login links, confirmation emails, and recipient notifications, are sent over secure channels using industry-standard encryption protocols (e.g., TLS for email delivery).

Our password-less login system uses time-sensitive links that can only be used in the initiating browser, reducing the risk of unauthorized access.

4.3 Smart Time Control

Our confirmation mechanism sends periodic emails to verify your status, preventing accidental delivery of your will. You can customize the frequency (e.g., weekly, monthly) and the number of missed responses before notifications are sent.

This ensures that your will is only delivered when you are truly unable to respond, maintaining the integrity of your instructions.

4.4 Data Minimization

We collect only the information necessary to provide our service, reducing the risk of data exposure.

Ultra-sensitive information (e.g., account numbers, passwords) should be recorded on paper and referenced in your digital will, as recommended in our legal disclaimer.

4.5 Compliance with Privacy Regulations

TimeCapsule is fully compliant with GDPR and CCPA, ensuring that your data is handled in accordance with global privacy standards.

We provide transparency about our data practices and give you control over your information, including the ability to modify or delete your wills.

4.6 Infrastructure Reliability

Our platform maintains a 99.9% uptime guarantee, supported by redundant systems to ensure uninterrupted service and reliable delivery of your will.

Regular security updates and proactive monitoring protect against emerging threats and maintain platform integrity.

5. Sharing of Your Information

TimeCapsule does not share your personal information with third parties, except in the following limited circumstances:

Recipient Notifications: When your specified trigger conditions are met, we send notification emails to your designated recipients with instructions to access your encrypted will and the password hint. Each recipient receives an individual email, and their email addresses are not visible to other recipients.

Legal Obligations: We may disclose your information if required by law, such as in response to a court order or legal process. In such cases, we will disclose only the minimum information necessary and notify you where legally permitted.

Service Providers: We may engage trusted third-party service providers (e.g., email delivery services) to perform functions like sending confirmation emails or notifications. These providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

6. Your Rights and Choices

TimeCapsule empowers you to maintain control over your personal information. Your rights include:

6.1 Access and Modification

You can log in to your account at any time to view, modify, or update your digital wills, recipient information, password hints, or trigger conditions.

If you need to update your account email address, contact our support team via Feedback.

6.2 Deletion

You can delete your digital wills or your entire account at any time through the Dashboard or Profile section. Deleting a will is permanent and cannot be undone.

If your subscription expires, your wills remain stored but cannot be accessed or edited until you renew your account. Lifetime plan users have permanent access.

6.3 GDPR and CCPA Rights

Right to Access: You can request a copy of the personal information we hold about you.

Right to Rectification: You can correct inaccurate or incomplete data.

Right to Erasure: You can request the deletion of your personal information, subject to legal obligations.

Right to Restrict Processing: You can request that we limit the use of your data in certain circumstances.

Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

Right to Opt-Out: TimeCapsule does not sell your data, but you can opt out of any non-essential data processing by contacting us.

To exercise these rights, please contact us via Feedback. We will respond within the timeframes required by applicable laws (e.g., 30 days for GDPR requests).

7. Data Retention

Active Accounts: Your personal information and encrypted wills are retained for as long as your account is active or as needed to provide the service. Lifetime plan users have permanent access to their data.

Expired Accounts: If your subscription expires, your data remains stored but is inaccessible until you renew your account. We retain this data to allow you to resume using the service without loss of information.

Deleted Data: If you delete a will or your account, the data is permanently removed from our servers, subject to any legal retention obligations.

Anonymized Data: Non-personal, anonymized usage data may be retained indefinitely for analytics and service improvement purposes.

8. Cookies and Tracking

TimeCapsule uses cookies and similar technologies to enhance your experience and ensure platform functionality. Our Cookie Policy (available at https://hnw.email) provides details on the types of cookies we use, including:

Essential Cookies: Necessary for platform functionality, such as authentication and session management.

Analytics Cookies: Collect anonymized data to analyze platform usage and improve performance.

Preference Cookies: Store your settings, such as language or theme preferences.

You can manage cookie preferences through your browser settings. Disabling essential cookies may impact your ability to use the platform.

9. Children’s Privacy

TimeCapsule is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided personal information, we will take steps to delete it immediately. If you believe a child has used our service, please contact us at Feedback.

10. International Data Transfers

TimeCapsule operates globally, and your data may be transferred to and stored in servers located outside your country of residence. We ensure that all data transfers comply with applicable privacy laws, including GDPR and CCPA, by implementing safeguards such as standard contractual clauses and encryption. By using TimeCapsule, you consent to the transfer of your data to jurisdictions that may have different privacy regulations, provided we maintain the protections outlined in this policy.

11. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., payment processors). TimeCapsule is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Security Incidents

In the unlikely event of a data breach, TimeCapsule will promptly notify affected users and relevant authorities as required by law (e.g., within 72 hours under GDPR). We will take immediate steps to mitigate the breach, secure your data, and provide guidance on protecting your information. Our proactive monitoring and regular security updates minimize the risk of such incidents.

13. Changes to This Privacy Policy

TimeCapsule may update this Privacy Policy to reflect changes in our practices, legal requirements, or platform features. We will notify you of significant changes via email or a prominent notice on our website. The updated policy will take effect upon posting, and the “Last Updated” date will be revised. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Website: Feedback

Support: Use the Contact Us or Feedback section of the platform.

Email: Submit inquiries through our support portal for a prompt response.

Our priority customer support team is available to assist with any privacy-related concerns, including exercising your data rights or understanding our security measures.

15. Your Responsibilities

To ensure the security and privacy of your data, we recommend the following:

Secure Passwords: Choose a strong, memorable password for encrypting your will, and create a clear password hint to assist recipients.

Email Security: Use a secure email account for your TimeCapsule login and recipient notifications, and check your spam folder for login links or confirmation emails.

Regular Updates: Periodically review and update your wills, recipient information, and trigger conditions to ensure accuracy.

Legal Wills: For legally binding wills, consult a legal professional and use TimeCapsule to complement, not replace, physical wills.

Conclusion

TimeCapsule is dedicated to protecting your privacy and ensuring the security of your digital legacy. Through end-to-end encryption, strict privacy policies, GDPR and CCPA compliance, and a 99.9% uptime guarantee, we provide a trusted platform for creating and delivering your digital will. By minimizing data collection, empowering user control, and maintaining transparency, we strive to earn your trust as you plan for the future. For more information or to start using TimeCapsule, visit https://hnw.email/.