Terms of Service
Last Updated: May 21, 2025
Welcome to TimeCapsule, a secure digital will service provided by TimeCapsule Inc. ("we," "us," or "our"). By accessing or using our website, mobile applications, or services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use the Service.
1. Acceptance of Terms
By creating an account or using the Service, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. You agree to comply with these Terms and all applicable laws and regulations.
2. Description of Service
TimeCapsule provides a platform for users to create, encrypt, and store digital wills, messages, and important information to be delivered to designated recipients under specific conditions. The Service includes end-to-end encryption, privacy protection, and smart time control features to ensure secure and reliable delivery of your content.
3. Account Registration
To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.
4. User Responsibilities
Content Ownership: You retain ownership of all content you create or upload to the Service ("User Content"). You are solely responsible for the accuracy, legality, and appropriateness of your User Content.
Password Hints: You are responsible for creating and managing password hints for your encrypted content. We do not store or have access to your passwords.
Compliance: You agree not to use the Service for any unlawful purpose or in any way that violates these Terms, including uploading content that is defamatory, offensive, or infringes on third-party rights.
5. Privacy and Security
End-to-End Encryption: All User Content is encrypted on your device using end-to-end encryption. Only designated recipients with the correct password can decrypt and access your content. We cannot access your encrypted content.
Privacy Protection: We are committed to protecting your privacy. Your User Content will not be shared with third parties except as required by law or with your explicit consent. Please review our Privacy Policy for more details.
Confirmation Mechanism: We use regular confirmation emails to verify your status. You may customize the frequency and conditions for message delivery. We are not responsible for delays or failures in delivery due to incorrect recipient information or failure to respond to confirmation emails.
6. Subscription Plans and Payments
Plans: TimeCapsule offers Monthly, Annual, and Lifetime plans, as described on our website. All plans include identical features, differing only in duration and payment frequency.
Payment: You agree to pay the fees associated with your chosen plan. Payments are processed through secure third-party payment processors. All fees are non-refundable except as provided in our Satisfaction Guarantee.
Satisfaction Guarantee: We offer a 30-day unconditional money-back guarantee for new subscriptions. To request a refund, contact our customer support within 30 days of your initial payment.
Plan Changes: You may upgrade your plan at any time, with prorated credit applied for the remaining value of your current plan. Downgrading requires waiting until the end of your current subscription period.
7. Modifications to Wills
You may modify or delete your digital wills, messages, or recipient information at any time by logging into your account. We recommend regularly reviewing and updating your User Content to ensure accuracy.
8. Delivery of Content
Trigger Conditions: You may set specific conditions for when your User Content is delivered to recipients. Delivery occurs only after you fail to respond to multiple consecutive confirmation emails, as per your configured settings.
Recipient Access: Recipients must use the password hint you provide to access encrypted content. We are not responsible for recipients’ inability to access content due to lost passwords or inaccessible email accounts.
Backup Contacts: We recommend designating multiple recipient email addresses to ensure delivery in case the primary recipient is unavailable.
9. Intellectual Property
Service Ownership: The Service, including its software, design, and content (excluding User Content), is owned by TimeCapsule Inc. and protected by intellectual property laws.
License: We grant you a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes, subject to these Terms.
10. Termination
By You: You may terminate your account at any time by contacting customer support or using the account deletion feature.
By Us: We may suspend or terminate your account for violation of these Terms, non-payment, or suspected fraudulent activity. Upon termination, your User Content may be deleted, and we will cease delivery attempts.
Survival: Sections 4, 5, 9, 10, 11, 12, and 13 will survive termination of these Terms.
11. Limitation of Liability
To the fullest extent permitted by law, TimeCapsule Inc. and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of data, failure of delivery, or unauthorized access to your content. Our total liability shall not exceed the amount you paid for the Service in the preceding 12 months.
12. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, except for our Security Guarantee (military-grade encryption) and Reliability Guarantee (99.9% uptime). We do not guarantee that the Service will be uninterrupted, error-free, or free from viruses or other harmful components.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of [Insert Jurisdiction, e.g., Delaware, USA]. Any disputes arising from these Terms shall be resolved through binding arbitration in [Insert Location], except for claims that may be brought in small claims court. You agree to waive any right to a jury trial or class action.
14. Modifications to Terms
We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.
15. Contact Us
For questions or support, contact us at:
Email: support@hnw.email
Online Contact: Feedback
By using TimeCapsule, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for trusting us to protect and deliver your legacy.